It now beholds a plethora of offerings from numerous providers. Just a few months back, it welcomed HBO Max into its platform as well. However, the journey has been extremely patchy up to date. A slew of complaints had already lined up that the app is frequently crashing and force stopping during the initial phases itself. And while the dust was about to settle on this, another infuriating issue managed to creep in. As of now, there has been a truckload of complaints that the HBO Max App seems to be crashing all of a sudden, and the users are then taken to the Roku home screen. Well, if you are also getting bugged with this issue, then this guide is here to help you out. Given here are various methods to fix the issue of HBO Max crashes and goes back to the Roku home screen.
How to Fix HBO Max Crashes and Goes to the Roku Home Screen
There is no universal fix as such. You will have to try out each of the below-mentioned workarounds until one of them spells out success for you. So keeping that in mind, let’s get started.
Fix 1: Restart Roku Device
Let’s start off with the simplest of fixes. So first off, completely power off your Roku device. Then wait for a minute or two and then power it on. Check if it spells out success for you or not.
Fix 2: Re-Log in to HBO
To begin with, log out of the HBO Max app on all your devices (from all those devices on which you have signed in with the same ID that you use while accessing this app on Roku). Once the sign-out is complete, wait for a minute or two and then re-sign into your HBO Max account on your Roku platform. Check if it rectifies the underlying issue or not.
Fix 3: Use the Roku Search Feature
You could also search for the desired HBO Max content directly using the Roku Search functionality and then play the desired content from the search results. The app will now ask who is currently watching, so select the desired user profile and the content should now be played without any issues. See if it is able to fix the issue of HBO Max crashes and goes back to the Roku home screen.
Fix 4: Take Help of a Second Device
If you are facing this issue after watching the preview for a few seconds, then consider using another device to watch the content for a minute or two. Then resume the content from your Roku device, it should be able to pick up the content from the last left-off point and would then stream it without any issues.
Fix 5: Download HBO Update
The app releases software updates at regular intervals to patch the underlying issues, improve performance and bring in system stability. And it could well fix the issue of HBO Max crashes and goes back to the Roku home screen.
So in order to update the app, press the Home button on your Roku remote, then go to Settings > System > System update > Check now. If there is any update, then download and install it right away.
Fix 6: Re-Install HBO Max
In some instances, if an app data get corrupted then it is bound to face a few issues. The only way out is then to uninstall the app from the device and then re-install its fresh instance so that it is able to function in a fresh environment.
Fix 7: Wait for the New HBO App to be Released
The app has faced so much criticism in recent times that it has seemed to have taken a rather uncharted territory. Rather than releasing any further updates, HBO has decided to launch an altogether new app for the Roku platform and the PlayStation customers. The work is in progress but there’s to ETA for its arrival. As and when it lands, we will let you know via this post itself.
Conclusion
So on that note, we round off the guide on how you could fix the HBO Max crashes and goes back to the Roku home screen issue. As you would have noticed, there’s no official fix as such. The above-mentioned tweaks are various workarounds that we have accumulated from various online forums which seem to have given varying degrees of success to the end-users. Do let us know in the comment if any of them spells out success for you as well. Moreover, we will be regularly updating this guide as and when we get hold of new fixes. So do check out this post at regular intervals.
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